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Return
Policy
We
are confident that our software will work for you. We back all of
our products with a money-back guarantee. If you are not completely
satisfied with your purchase, RDGS will gladly refund you the
purchase price (excluding shipping/handling) within 30 days of the purchase.*
Before
You Return Your Software...
There are
millions of different configurations of computers on the market and
we do our best to keep up with them. If you have problems running the
software, the answer may be a simple e-mail or phone call away. Our
professional and trained support staff have a great deal of knowledge
and are happy to help out when you need it.
Authorize...
Before we can
authorize a return, we require that you try resolving the problem
with our well-trained support staff. If you have a support question,
please use our contact page for answers or to submit a support ticket
to contact us. Our support staff is quick and will either answer your
e-mail the same day or next business day.
If we cannot
solve your problem, we would be happy to refund your order.
If
You...
Purchased
a download from RDGS
Please send an
email with your domain name, license number, full name and contact
information to refund@rdgsoftware.com.
Purchased
a CD from RDGS
Please return
your purchase in its original packaging. Include your receipt
(photocopy acceptable) with the return and state why you are
returning the item. For your protection, we recommend that you use
UPS or insured Parcel Post for shipment as we will not be held
responsible for any lost or damaged packaged. Our address is as follows:
RDGS attn: RETURNS
2527 W.
Kennewick Ave
Ste. #125
Kennewick, WA 99336
Purchased
a CD from somewhere other than RDGS
Please return
your purchase in its original packaging. Include your store receipt
(photocopy acceptable) and state why you are returning the item. If
you no longer have your store receipt, we cannot refund money. For
your protection, we recommend that you use UPS or insured Parcel Post
for shipment as we will not be held responsible for any lost or
damaged packaged. Our address is as follows:
2527 W.
Kennewick Ave
Ste. #125
Kennewick, WA 99336
*to
qualify for the 30 days refund policy, our staff must have installed
the software to your servers. Self installations are not covered
under the guarantee. |
